Yes — we ship to most countries worldwide, including the US, Canada, UK, Australia, Europe, and beyond. Shipping costs and times vary by destination and are shown at checkout.

Standard international shipping takes 8–20 business days. All orders are dispatched from our warehouse within 1–3 business days. You’ll receive a shipping confirmation email with tracking as soon as your order ships.

We don’t offer same-day delivery. Express shipping options with faster delivery windows may be available at checkout depending on your location.

Once your order ships, you’ll receive a tracking number by email. Visit our Track Order page and enter your tracking number to see real-time status. Tracking may take 24–48 hours to activate after your shipping confirmation email.

Allow 2–3 business days for tracking to start updating, especially for international orders leaving customs. If your tracking shows no movement after 5 business days, email us at info@petgearhouse.com with your order number and we’ll investigate immediately.

We offer a 30-day return window from the date of delivery. Items must be in original, unused condition with packaging. To start a return, email info@petgearhouse.com with your order number.

Email us at info@petgearhouse.com with photos of the damage within 7 days of delivery. We’ll send a free replacement or issue a full refund immediately — no need to return the damaged item.

Refunds are processed within 3–5 business days of us approving your return. It may take an additional 3–5 business days for the refund to appear on your card statement, depending on your bank.

Yes. All products sold at Pet Gear House are made from pet-safe materials — non-toxic plastics, food-grade silicone, and pet-grade fabrics. Products involving electronics (toys, feeders) are designed specifically for unsupervised pet use. We always recommend supervising pets with new toys until you’re familiar with how they interact with it.

Orders can be modified or cancelled within 12 hours of placing them. After that, your order enters processing and we can’t guarantee changes. Email info@petgearhouse.com immediately with your order number if you need to make a change.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption — your payment details are never stored.

Yes! Use code PETLOVE15 for 15% off your order. Subscribe to our email list for exclusive deals and early access to new arrivals. We also run seasonal sales — follow us on Instagram and TikTok to stay updated.

All items shown on our store are available for immediate purchase and ship within 1–3 business days. We don’t sell pre-order or made-to-order items.

Email us at info@petgearhouse.com — we reply within 24 hours, Monday to Friday. Include your order number if your question relates to a specific purchase.